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Jak pomogliśmy największej sieci kręgielni w Polsce - MK Bowling

Cooperación con una gran cadena de boleras MK Bowling

Coopération avec une grande chaîne de bowling MKBowling

Zusammenarbeit mit einer großen Bowlingbahnkette MK Bowling

<h4>MK Bowling is the largest bowling chain in Poland. Eight Polish cities feature these facilities, bearing the distinctive logo. They offer access to professional bowling alleys, billiard tables, shuffleboard, and tasty snacks. Some also have a club area for evening parties.</h4><p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:46.22%;"><col style="width:53.78%;"></colgroup><tbody><tr><td>Such a large chain of venues can only function with a sound booking system. When we started working with MK Bowling, its employees already used this software.</td><td>Our task was to find a solution better suited to the bowling alley’s needs.</td></tr></tbody></table></figure><p>&nbsp;</p>

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MK Bowling staff were already using a booking system before BookGame was implemented. However, it needed to be fully adapted to the chain’s needs. These included:

<figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:47.3%;"><col style="width:52.7%;"></colgroup><tbody><tr><td><ul><li><strong>logging into several different systems</strong> to handle orders for the premises’ various services - the separate receipt of bookings also made it challenging to cross-sell conveniently;</li><li><strong>of manually creating bookings</strong> and entering data on current promotions and discounts into the system in this way, which slowed down the whole process.</li></ul><p>There were also challenges regarding overlapping bookings.</p></td><td><p>The MK Bowling chain expected a system that:</p><ul><li>would combine the booking of different services within a single software;</li><li>would simplify payment for bookings - so that customers could order several services at once;</li><li>would provide an easy and transparent service for both customers and employees;</li><li>would gain the approval of visitors - so that the majority of visitors approval- so that most bookings would be accepted through this channel</li></ul></td></tr></tbody></table></figure>

After analysing MK Bowling’s expectations, we prepared a solution that meets the expectations of this bowling network.

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<h3><strong>What have we done?</strong></h3><p>&nbsp;</p><p>Working with MK Bowling, we have implemented a single, consistent booking system that covers all the critical services provided by the chain’s venues.</p><p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:50.11%;"><col style="width:49.89%;"></colgroup><tbody><tr><td><ul><li>Each venue uses a separate booking system - to the extent that it matches the attraction it offers.</li><li>Customers can book directly on the bowling alley’s website (after selecting a city) - a simple yet secure solution.</li><li>Making a booking requires online payment within five minutes - this arrangement is designed to prevent overlapping bookings and ‘empty runs’ of tracks when a customer doesn’t turn up at the agreed time.</li></ul></td><td><ul><li>Making a booking requires online payment within five minutes - this arrangement is designed to prevent overlapping bookings and ‘empty runs’ of tracks when a customer doesn’t turn up at the agreed time.</li><li>When booking, the customer can order additional services - such as a snack set, bowling shoes or children’s bands - increasing cross-selling</li></ul></td></tr></tbody></table></figure>

<p>&nbsp;</p><h4><strong>How has implementing the BookGame booking system affected MK Bowling’s work?</strong></h4><p>The MK Bowling team is pleased with our booking management system’s changes. Its implementation has brought benefits to customers and staff. Here are the most important ones.</p><p>&nbsp;</p><figure class="table" style="width:97.27%;"><table class="ck-table-resized"><colgroup><col style="width:50%;"><col style="width:50%;"></colgroup><tbody><tr><td><p><strong>40% of bookings are made online</strong></p><p>The simplicity and convenience provided by the BookGame system quickly convinced customers to use it. As a result, phone calls to the venue and bookings made in person decreased significantly. Approx. Forty per cent of these are now made online, helping streamline receptionists’ work.</p><p><strong>Higher turnover from cross-selling</strong></p><p>This is possible because the system allows customers to ‘bundle’ additional services when they book a bowling lane or pool table. As a result, they are more willing to spend, and turnover increases.</p></td><td><p><strong>Safety and convience for customers</strong></p><p>They can book directly on the MK Bowling website, without being redirected to an external service. This increases confidence in the whole process and simplifies it. They can also rest assured that if there are problems with payment or booking, they will automatically receive a refund of the amount transferred - without having to make a claim.</p><p><strong>Ease of “training” new employees to use the system</strong></p><p>Onboarding new reception staff at MK Bowling venues goes smoothly - the system is so intuitive that a new team member can quickly begin to operate it independently.</p><p><strong>Easy implementation of extensive promotions and discount system</strong></p><p>With BookGame, you can automate the process of adding complex promotions - for example, a package of services - and calculate the price correctly with the discount. It also allows you to create discount codes for loyal and new customers. It’s a solution that boosts the sales potential of clubs.</p></td></tr></tbody></table></figure>

We received thorough training and ongoing technical support. This allowed us to go through the implementation process painlessly, and the new system has improved our work significantly.

Perfect solution for large bowling chains.

Cooperation with a large bowling alley chain MK Bowling

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8 torów ,17 stołów  bilardowych, 400 miejsc siedzących +37% wzrost liczby odwiedzających!

¡8 pistas de bolos,17 mesas de billar, 400 asientos +37% de aumento en el número de visitantes!

8 pistes de bowling, 17 tables de billard, 400 places assises +37% d'augmentation du nombre de visiteurs !

8 Bowlingbahnen, 17 Billardtische, 400 Sitzplätze + 37 % mehr Besucher!

<p>&nbsp;</p><h4>The pandemic has significantly changed society's approach to the internet and the extent to which they used it.&nbsp;</h4><h4>It has become standard to do most things without leaving home, most preferably online.</h4><p>&nbsp;</p><figure class="table" style="width:99.25%;"><table class="ck-table-resized"><colgroup><col style="width:50.22%;"><col style="width:49.78%;"></colgroup><tbody><tr><td><strong>In order to meet guests' expectations and to organise its own work, club garage has implemented an online booking option.</strong></td><td>What benefits has this solution brought? And did it actually benefit the club and its guests? This is the story of club garage success.</td></tr></tbody></table></figure><p>&nbsp;</p>

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It is a modern complex that includes a music club, billiards and bowlingalley. When designing the interior, attention was paid not only to the rich access to attractions, but also to the climate and comfort of visitors. There are about 400 seats at guests' disposal, an interesting and tasty menu has been created, as well as many other attractions. Guests can use the conference room, 8-lane bowling alley, 15 professional pool tables and 2 snooker tables.

<p>Managing a facility this large is quite a challenge. We were looking for a system to help optimise our work. The collaboration with bookgame proved to be a hit! It has been designed with both pool and bowling club visitors and owners, managers and employees in mind. This solution has visibly increased the comfort of guests and the club's profits - says the club's manager..</p>

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<h3><strong>Streamlining the booking process</strong></h3><p>&nbsp;</p><p>A large number of attractions translates into a lot of guest interest. The paper-based version of the booking system that was previously maintained was not only cluttered, but above all required a considerable amount of time to be spent on it. The introduction of the bookgame online booking system turned out to be a real godsend, which not only improved the work of the club, but also made the booking process much easier for our guests. Our aim was to implement a simple but functional solution. We are confident that with bookgame we have achieved this - adds the club manager.</p><p>The ease of use of the booking panel and fewer phone calls answered has increased the productivity of our staff on the bar by 70%. They can devote their time entirely to their guests so as to provide the best possible entertainment. The ability to book online has also had a visible impact on increasing the club's turnover. The number of guests in the club increased by as much as 37%. As a result, the premises achieve even better financial results.</p><p>&nbsp;</p>

<p>&nbsp;</p><figure class="table" style="width:98.79%;"><table class="ck-table-resized"><colgroup><col style="width:50%;"><col style="width:50%;"></colgroup><tbody><tr><td><h3><strong>More sales and fewer cancellations</strong></h3><p>The bookgame booking system shows the current price a guest will pay for the rental of a lane or pool table. In addition, customers can make a quick online payment or pay by cash/card upon arrival at the club. Most people choose the former option as it is much more convenient. Having already paid for the booking, guests are reluctant to cancel it, and during the visit they are willing to purchase additional snacks, drinks or another game. This has resulted in a 24% increase in sales at the bar and an 84% reduction in cancellations - the club's manager explains.</p></td><td><h3><strong>Event organisation</strong></h3><p>Before the introduction of the booking system online it was possible to organise, in advance, only larger events - corporate events, birthday parties or other large social gatherings. Other people could easily visit the club, but they never had a guarantee that they would be able to use the free pool table or bowling alley. As a result, they often left the club quickly.<br>The situation today is completely different. By booking a visit to the club, the guest is assured that a seat will be waiting for them. Nor do they have to waste time in the queue to pay. The biggest gain we have made is predictability -says the club's manager.<br>The ease and speed of the booking process in the bookgame system has made the garage club more popular and more frequented by customers.</p></td></tr><tr><td>&nbsp;</td><td>&nbsp;</td></tr></tbody></table></figure>

The system has a well-developed management panel. It gives us an excellent overview of our work.

Bookgame is the best solution on the market!

8 Bowling lanes,17 billiard tables, 400 seats +37% increase in the number of visitors!

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Klub Strefa – wdrożenie BookGame w największym klubie bilardowym w Europie

Klub Strefa - Implantación de BookGame en el mayor club de billar de Europa

Strefa Club - Mise en œuvre de BookGame dans le plus grand club de billard d'Europe

Strefa-Club - BookGame-Einführung in Europas größtem Billardclub

<h4>Strefa Club in Łódź is a unique place on the Polish and European billiards map. It is the largest of its kind on our continent. Up to 60 pool tables await guests here! These include both regular pool tables and snooker tables.</h4><p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:54.48%;"><col style="width:45.52%;"></colgroup><tbody><tr><td>Guests can also play darts, table tennis and table football, and there is an excellent drinks bar.</td><td>Such a large venue could only do with a sound game booking system. Our team faced a significant challenge. In addition to BookGame, we also implemented a <strong>lighting control system over the pool tables</strong> here.</td></tr></tbody></table></figure><p>&nbsp;</p>

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Sixty pool tables – that’s an intimidating number to start with. It doesn’t take much imagination to realise that manually taking bookings at such a venue could cause unnecessary chaos. Strefa Club’s management was looking forward to a solution that would help eliminate the problems:

<p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:51.14%;"><col style="width:48.86%;"></colgroup><tbody><tr><td><ul><li>endless phone calls with bookings - this was a hassle, especially at weekends when the Strefa’s occupancy is high. It was difficult for customers to even contact the club on a Saturday or Sunday, and staff wasted a considerable amount of time on this form of service;</li><li>confusion with bookings - a particular challenge was ‘bundled’ bookings for larger groups, i.e. bookings that included a pool table and a larger booth to go with it;</li></ul></td><td><ul><li>tedious adding and editing of bookings - employees did not have a system to deal with this with a few clicks.</li></ul></td></tr></tbody></table></figure><p>&nbsp;</p><p>In addition, the club needed help managing the lighting of the tables. Before implementing our solutions, a staff member had to go to the appropriate place in the club to switch on the lights in the area designated for play. He would also go there again when the group had finished playing. This took a lot of time and caused unnecessary waste of electricity.</p>

<p><strong>BookGame is used by both customers of the Strefa Club and its employees. Implemented system:</strong></p><ul><li>is available on a dedicated page on the BookGame system (the customer is directed there from the Strefa website and also from the Club’s social media);</li><li>allows online payment - the client knows the price in advance, so they can select services to suit their ability;</li><li>allows the booking of pool and snooker tables, as well as dart and ping-pong tables.</li></ul>

The BookGame team has prepared software solutions that offer all the functionality the Strefa Club requires.
BookGame booking system - tailor-made for the needs of Strefa Club

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<h3>&nbsp;</h3><h4>With Strefa Club in mind, we have introduced an additional feature; when a customer makes an online booking, they can select a specific table with a box for a particular ‘capacity’. This ensures that the group with whom they turn up at the Strefa Club can sit comfortably in the designated seat.&nbsp;</h4><h3><br><strong>Lighting control system for pool tables</strong></h3><p><br>Strefa Club staff - as well as being able to manage bookings from the BookGame app, they can also control the lighting of the pool tables remotely. The system allows them to:</p><p>&nbsp;</p><ol><li>remotely switch on the light over a specific gaming table - a way of indicating to the customer which pool table is reserved for them;</li><li>remotely switch off the lights - e.g. when the customer has run out of time.</li></ol><p>&nbsp;</p><p>The solution implemented has saved staff time and optimised electricity costs at the premises. This is particularly important given the significant increases in electricity prices in recent years.</p><p>&nbsp;</p><h3><strong>BookGame in the Strefa Club - convenience for customers and employees</strong></h3><p>Strefa Club’s management is seeing concrete and tangible results from implementing our booking in the day-to-day work of the venue. Here are the key benefits.</p><p>&nbsp;</p><figure class="table" style="width:99.25%;"><table class="ck-table-resized"><colgroup><col style="width:53.73%;"><col style="width:46.27%;"></colgroup><tbody><tr><td><p><strong>Easier handling of bookings for the team</strong></p><p>Employees don’t have to constantly answer phone calls asking them to book a table. It is also easier for them to manually add and edit bookings - they have clear information about which playing spaces are free and which are occupied.<br>This has translated into fewer mistakes when handling bookings.</p></td><td><p><strong>Greater convenience for the customer</strong></p><p>Guests have grown fond of booking their own game tables with BookGame. They appreciate booking billiards or darts without having to call the club - at any time.</p><p>&nbsp;</p><p><strong>Greater control over club occupancy</strong></p><p>Management can see in real-time how much interest there is in the Club’s offerings on specific days and times. This makes it easier to, e.g. plan staff schedules and manage other resources at the venue.</p><p>&nbsp;</p></td></tr></tbody></table></figure>

The transparent and multifunctional system makes life easier for our team and customers. We can also see the translation of its use into billiards tables revenue. Implementing this application was a good decision.

BookGame has made it much easier to manage bookings.

Strefa Club - BookGame implementation at Europe's largest billiards club

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BookGame w Klubie Lucky Star w Toruniu – rezerwacje pod kontrolą

BookGame en Lucky Star Club en Toruń - reservas bajo control.

BookGame au Lucky Star Club de Toruń - réservations sous contrôle

Lucky Star Club - Reservierungen unter Kontrolle

<h3>Lucky Star is a popular Toruń club that offers guests a range of interesting entertainment options.</h3><p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:48.49%;"><col style="width:51.51%;"></colgroup><tbody><tr><td>In addition to phenomenal parties with music from top DJs and a great bar offer, the customers are attracted to the extensive range of games. Up to 12 professional bowling lanes and six pool tables await at the premises.&nbsp;</td><td>This part of the offer attracts crowds of visitors, and the club is "bursting at the seams" - especially over the weekends. Therefore, the standard acceptance of reservations for bowling, billiards and tables was no longer sufficient. All the challenges in this aspect were addressed by the BookGame app.</td></tr></tbody></table></figure><p>&nbsp;</p><p>&nbsp;</p>

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With 6 pool tables and 12 bowling alleys, it was difficult to keep bookings organized without an integrated system. This generated a lot of problems that affected both the image of the premises, its financial results and the organisation of work.

The most important were:

<p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:50.49%;"><col style="width:49.51%;"></colgroup><tbody><tr><td><ul><li>for customers - difficulty calling the premises to make a booking; the greatest occurred during the weekends;</li><li>for the staff - mistakes when taking bookings and the huge amount of time that had to be spent for phone services for the guests;</li></ul></td><td><ul><li>for management - lost potential profits from bowling and billiards, e.g. through last-minute cancellations or changes, and “empty breaks” between subsequent customers using the lanes and tables.</li></ul></td></tr></tbody></table></figure><p>&nbsp;</p><p>These are the problems that were solved after implementing the Bookgame application.</p>

BookGame's collaboration with Lucky Star has produced a bespoke booking system for the venue. We have ensured that it solves all the problems described above and allows the club to optimise expenditure and increase profits.

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<h3><strong>What did we do?</strong></h3><p>Lucky Star uses the BookGame system to take bookings for:</p><ol><li>bowling lanes,</li><li>billiard tables,</li><li>tables - both in the bowling and billiards areas as well as the dance and bar areas.</li></ol><p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:48.6%;"><col style="width:51.4%;"></colgroup><tbody><tr><td>Customers can make a booking very easily - over the phone or through a computer. A link to the booking application that opens in the web browser can be found on the club's website.</td><td><p><strong>In the system, visitors can select:</strong></p><ul><li>booking time;</li><li>a particular table or game lane;</li><li>the location of the table and the number of people for whom the reservation is made.</li></ul></td></tr></tbody></table></figure><p>&nbsp;</p><p>They also gain a <strong>quick and convenient overview of the availability of pool tables and lanes at specific times</strong>. The system also set a <strong>requirement to start and end the booking at top of the hour.</strong><br>The app also allows the payment to be settled online, and the customer - once the payment has been made - receives a text message confirmation.</p><p>&nbsp;</p>

<p>&nbsp;</p><h3><strong>BookGame at Lucky Star = significantly more efficient booking management</strong></h3><p>BookGame - as the booking system at LuckyStar - is up to the task. Here are the key benefits that the Toruń club has achieved.</p><p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:48.97%;"><col style="width:51.03%;"></colgroup><tbody><tr><td><p><strong>Complete comfort for employees in handling reservations</strong></p><p>The Lucky Star team no longer faces a high error risk when taking bookings. Employees have more time to serve guests on an ongoing basis and don't have to work with a lot of cash. This also facilitates accountability.</p><p>&nbsp;</p><p><strong>Greater booking convenience for customers</strong></p><p>Guests no longer complain about problems calling the club for bookings. Now they can do it themselves - from anywhere and at any time they choose. They also have the option to pay for services online.</p><p>&nbsp;</p></td><td><p><strong>Fewer booking cancellations and "empty run" issues</strong></p><p>BookGame provides management with the ability to monitor the occupancy rate of the premises in real time and to make informed decisions, e.g. on the number of staff per shift. In addition, problems with last-minute cancellations or situations when the client reduces the number of ordered tables or game hours have ended. The customer now pays in advance, which represents a greater commitment.</p><p>The possibility of booking a game only on the full hour eliminated the "idleness" of tables and tracks, e.g. in 15- or 30-minute breaks between successive customer visits.</p></td></tr></tbody></table></figure>

This solution is also praised by customers and employees who are no longer forced to answer the phone all the time. It is a system through which we have gained image-wise, finance-wise and organisation-wise. I recommend it!

BookGame has given us a sense of control over bookings and allows us to exploit the full potential of our gaming tables and game lanes.

Lucky Star Club - reservations under control

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BookGame w Klubie Diament – wygoda dla klientów i dla managementu

BookGame en Klub Diament: comodidad para clientes y directivos

BookGame au Klub Diament - une facilité pour les clients et la direction.

Klub Diament - Komfort für Kunden und Management

<h3>Diamond is a Krakow billiard club, considered one of the best in the city. It is situated in the center of Krakow, a few steps from the Main Market Square.</h3><p>&nbsp;</p><figure class="table" style="width:99.05%;"><table class="ck-table-resized"><colgroup><col style="width:56.61%;"><col style="width:43.39%;"></colgroup><tbody><tr><td>Guests are attracted not only by the location, but also by the unique atmosphere, great drinks, and above all - as many as 16 professional pool tables with certificates awarded by the World Billiard Federations. You can play here with great sticks made of solid Canadian maple, and the playing space is perfect for both a casual outing with friends and a closed corporate event.</td><td>With as many as 16 game tables and the ever-growing interest of guests, it was difficult for the employees of Klub Diament to keep the reservations in order. The solution to this problem was the implementation of the BookGame application.</td></tr></tbody></table></figure><p>&nbsp;</p>

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The traditional reservation system, which was previously used in Klub Diament, was based on reservations made by phone and at the bar. This solution was not very functional because:



<figure class="table"><table><tbody><tr><td><ul><li>the Club team wasted a lot of time answering calls from customers regarding bookings;</li><li>quite often there were mistakes when accepting reservations - e.g. overbooking, which translated into image problems and loss of profits;</li></ul></td><td><ul><li>customers often booked tables but did not come or canceled appointments at the last minute - this also resulted in a decrease in revenue from billiards and created a problem with further sales.</li></ul></td></tr></tbody></table></figure>

<p><strong>Its implementation was to make:</strong></p><ul><li><strong>customers will start booking tables on their own</strong> - without involving club employees in the process;</li><li>the Diament Club team will gain access to a transparent booking calendar - so that it is possible to<strong> manage them conveniently and avoid mistakes</strong> when booking;</li><li>problems with canceled and unrealized reservations<strong> will decrease;</strong></li><li>management will <strong>gain easy insight into the online booking system</strong> - so that decisions in this regard can also be made outside the Club's office.</li></ul>

The management of Klub Diament decided to cooperate with BookGame.  After a short analysis of the situation, we were sure that our application would solve all booking problems.

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<h3><strong>What have we done?</strong></h3><p>&nbsp;</p><p>We have implemented the BookGame booking system for Klub Diament. Within its framework, all records are handled - those made by online customers and accepted by employees. The application is available for:</p><ol><li>customers - they can easily book one or more game tables via the Club's website;</li><li>employees - they can control the status of records, make changes to bookings or cancel them;</li><li>management - Club managers have gained permanent access to the booking system, which allows them to make short- and long-term decisions easier and analyze customer feedback with a view to further improving the quality of their service.</li></ol><h3><br><strong>Implementation of BookGame - a new quality of game booking service</strong></h3><p><br>The launch of the BookGame application translated into a number of benefits for Diamond. They are noticed by both the customers themselves and the team of the Krakow club.</p><p>&nbsp;</p><p>&nbsp;</p><figure class="table" style="width:97.06%;"><table class="ck-table-resized"><colgroup><col style="width:53.72%;"><col style="width:46.28%;"></colgroup><tbody><tr><td><h4><strong>Greater booking convenience for customers</strong></h4><p>Thanks to the booking system available on the Diament Club website, customers can make a reservation at any time - quickly and comfortably. This increases the interest in the pool offer and translates into an even more positive guest experience.</p><p>&nbsp;</p><h4><strong>Fewer calls answered</strong></h4><p>Employees can focus on serving guests and are not forced to constantly answer calls about billiards. This has increased their productivity and job satisfaction.</p><p>&nbsp;</p><p>&nbsp;</p><h4><strong>Reducing cancellation/non-fulfillment issues</strong></h4><p>BookGame automatically reminds the customer about the reservation made via SMS. That's why it's much less likely that guests don't show up on time or cancel last-minute bookings. As a result, revenues from billiards have increased and the Club can use the full potential of the 16 tables.</p><p>&nbsp;</p><h4><strong>Full control over the booking system</strong></h4><p>The booking system works online. Thanks to this, managers can log in to it, also when they are outside the Club. This makes it easy to manage from anywhere in the world.</p></td><td><h4><strong>Possibility to book several tables at the same time</strong></h4><p>BookGame gives you the option to select the number of tables you reserve. Thanks to this, the game can be planned by larger groups of guests, including business clients. As a result, tying sales may also increase - in particular at the bar.</p><h4><br><strong>Less problems with bookings</strong></h4><p>One coherent system eliminated problems with overbooking and reduced the risk that some reservations will not be saved. As a result, the level of customer satisfaction with the quality of service increased.</p><h3>&nbsp;</h3><h4><strong>Less problems with bookings</strong></h4><p>One coherent system eliminated problems with overbooking and reduced the risk that some reservations will not be saved. As a result, the level of customer satisfaction with the quality of service increased.</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p></td></tr></tbody></table></figure>

Bartenders can finally focus on current customer service, not on answering phones. And guests can sign up for a game more easily and quickly. We also got rid of many problems with booking cancellations and generating sales. It was a good choice.

BookGame makes it easy for us to manage our pool table reservations on a daily basis.

Klub Diament - convenience for customers and management

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Kręgle w Parku Wodnym – optymalizacja zarządzania i lepsze doświadczenia dla klientów

Bowling en el Parque Acuático de Redzikowo con BookGame: gestión optimizada y mejor experiencia para los clientes.

Bowling au parc aquatique de Redzikowo avec BookGame - gestion optimisée et meilleure expérience pour les clients

Bowling im Wasserpark Redzikowo mit BookGame - optimierte Verwaltung und ein besseres Erlebnis für die Kunden

<h3>The Water Park in Redzikowo near Słupsk is one of the biggest attractions of the entire region. The facility is a place for active recreation for the whole family.</h3><p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:50%;"><col style="width:50%;"></colgroup><tbody><tr><td>In addition to several swimming pools, a sauna, a cryotherapy chamber, a playroom for children, and a crazy carts track, there is also a bowling alley. It is a popular meeting place. There are four professional lanes at guests' disposal. Up to six players can use each at the same time.</td><td>The high interest in bowling at the Redzikowo Water Park has led to the facility implementing the BookGame booking system.</td></tr></tbody></table></figure><p>&nbsp;</p><p>&nbsp;</p>

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A booking system was needed at the Redzikowo Water Park to manage the booking of bowling lanes. Before its implementation, the club's team and management struggled with several challenges. These mainly concerned:

<p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:50.11%;"><col style="width:49.89%;"></colgroup><tbody><tr><td><ul><li>difficulty in controlling the occupancy of the bowling alley - it was difficult for the management to accurately determine both the current level of 'occupancy' of the lanes as well as to forecast profits in the following weeks;</li><li>attracting new customers - many were discouraged by the inability to book lanes online and therefore chose competing facilities;</li></ul></td><td><ul><li>limited ability to understand customer bowling behaviour - as a result, it was difficult, for example, to personalise the offer or make relevant changes to it.</li></ul></td></tr></tbody></table></figure><p>&nbsp;</p><p>These problems were addressed by implementing the BookGame system.</p>

<h3>&nbsp;</h3><h3><strong>What did we do?</strong></h3><p>&nbsp;</p><p>The bowling alley at the Redzikowo Water Park was included in the BookGame booking system. Customers now benefit from the ability to book a lane online, directly from the <a href="https://parkwodnyredzikowo.pl/kregielnia/rezerwacja.">water park website</a>.</p><p>&nbsp;</p><p>The system allows them to indicate:</p><ol><li>the time and day of the game - in case all the lanes are occupied at the selected time, the application shows the closest available dates;</li><li>the planned playing time (min. 1 h, billing every 30 min);</li><li>the number of lanes - this is important when booking a play space;</li><li>the number of participants in the game - this allows the system to charge the shoe rental fee right away.</li></ol><p>&nbsp;</p><p>Customers make a secure online payment for the game. On the other hand, the team and management can manage bookings - including adding them, e.g. when a customer books a lane in person</p><p><br>&nbsp;</p>

<p>&nbsp;</p><h3><strong>BookGame in Redzikowo Water Park - benefits for customers and management</strong></h3><p>The team at Redzikowo Water Park confirms that implementing online bowling bookings using BookGame has translated into several benefits.</p><p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:44.74%;"><col style="width:55.26%;"></colgroup><tbody><tr><td><p><strong>Increased competitiveness of the bowling alley</strong></p><p>The booking system has attracted many new customers. Thanks to the BookGame app, this element of the Water Park offer has become more competitive and is enjoying a higher level of interest.</p><p>&nbsp;</p><p><strong>Easy access to reservations from anywhere</strong></p><p>Management of the club has access to the bowling lane booking panel, also outside the club. The system works online - simply log in with any device with an internet connection. This is a great convenience for management.</p><p>&nbsp;</p><p><strong>A better understanding of customer needs and consumer behaviour</strong></p><p>The statistics available in BookGame allow you to get to know your bowling customers better - to determine how many times each of them has used the lanes and how much they spent during their visit. This allows you to personalise your offer and generate more profit.</p><p>&nbsp;</p></td><td><p><strong>Fast booking = higher levels of customer satisfaction</strong></p><p>Customers of the Redzikowo Water Park praise the possibility of booking games online. This saves them time and allows them to go through the whole process themselves - regardless of the day or time. This translates into increased interest in booking bowling lanes at the facility.</p><p>&nbsp;</p><p><strong>Better control of bowling alley occupancy - current and future</strong></p><p>The data from BookGame, which is available to the team in a transparent form, allows more effective management of, for example, the number of staff required to operate the bowling alley at specific times. Management can also react quickly when there is high occupancy - e.g. by sending more people to work on the lanes - and plan team member shifts more effectively.</p><p>&nbsp;</p><p>&nbsp;</p></td></tr></tbody></table></figure>

Thanks to it, we have improved the quality of customer service and, above all, we can plan our work better, according to occupancy. It also allows us to tailor our offer even better and improve our competitiveness. It is a recommendable solution with great potential.

The BookGame booking system has improved the bowling booking service at our facility.

Redzikowo Water Park - optimised management and a better experience for customers

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Wdrożenie BookGame w klubie The Stage – 20% więcej rezerwacji

Implementación de BookGame en el club The Stage - 20% más de reservas

Mise en œuvre de BookGame au club The Stage - 20% de réservations en plus

BookGame-Implementierung im The Stage Club +20% mehr Buchungen

<p>&nbsp;</p><h4>The Stage is a popular Cracow music and sports club that has been a meeting place for a large group of residents of the capital of the Malopolska region for more than nine years. One of its key strengths is billiards. The venue offers 7 professional gaming tables, available throughout the week.</h4><p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:52.91%;"><col style="width:47.09%;"></colgroup><tbody><tr><td>Billiards is very popular with visitors to The Stage - <strong>especially in the evenings and during weekends. </strong>Then finding a free table without a reservation is unlikely.</td><td>Initially, The Stage team ran bookings on paper. However, this system was inefficient and created many problems. Therefore, management decided to work with us and implement the BookGame application.</td></tr></tbody></table></figure><p>&nbsp;</p>

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Before the implementation of BookGame, The Stage was using a 'paper' booking system. This caused numerous problems. The key ones were:

<p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:49.24%;"><col style="width:50.76%;"></colgroup><tbody><tr><td><ul><li>chaos when handling bookings - there were situations of 'overbooking' and other mistakes that resulted in dissatisfied customers and organisational problems;</li></ul></td><td><ul><li>the excessive amount of time spent on processing reservations - staff were permanently on the phone requesting reservations; it also took a long time to record guest details or confirm that a table had been booked.</li></ul></td></tr></tbody></table></figure>

<p><strong>The implementation of the application was to:</strong></p><p>&nbsp;</p><ul><li>organise bookings in the system - so that the sign-up calendar is clear, readable and error-free;</li><li>streamline the receipt of bookings - so that this is done without staff intervention;</li><li>make it easier for customers to book a game - so that they do not have to call the club and ask about table availability or make a booking in person.</li></ul>

Seeking a solution to the problems described above, management at The Stage decided to work with BookGame. 

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<h3><strong>What did we do?</strong></h3><p>&nbsp;</p><p>The BookGame app has become the only billiard table booking system at The Stage. It is used by:</p><ol><li>customers - &nbsp;- thanks to the BookGame plug-in on The Stage's website. The app allows them to make a reservation online in a few moments; they receive a confirmation by SMS;</li><li>employees -can independently add bookings made by customers through other channels and manage bookings, e.g. cancel or reschedule them according to guests' wishes;</li><li>management - transparent information about current bookings, as well as statistics on the popularity of this service, allows better planning of the club's work in the short and long term.</li></ol><p>&nbsp;</p><h3><strong>BookGame = better customer service and higher turnover</strong></h3><p>The Stage has been using the BookGame booking system for a long time. There are clear organisational, image and financial benefits from this.</p><p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:53.78%;"><col style="width:46.22%;"></colgroup><tbody><tr><td><p><strong>Easier handling of bookings by staff +30% more efficient work on the bar</strong></p><p>The bartending team at The Stage can concentrate on the day-to-day service of guests rather than writing down customer details or answering dozens of phone calls asking about billiards.</p><p>&nbsp;</p><p><strong>High level of customer completion of bookings</strong></p><p>Customers who book tables receive an SMS notification of their booking. This ensures that they do not forget their plans for the afternoon and evening, and the club does not face the problem of lost profit.</p></td><td><p><strong>Higher turnover and a +20% increase in bookings</strong></p><p>This is the result of easier accessibility to the booking system for customers. With BookGame, they can check for themselves when there are free gaming tables, which shortens the path to purchasing the service. Mistakes when taking bookings have also been eliminated - this affects the club's image among guests.</p><p>&nbsp;</p><p>&nbsp;</p></td></tr></tbody></table></figure><p>&nbsp;</p><p>&nbsp;</p>

BookGame is a very powerful tool that has simplified my job as a manager. It allows us to organise bookings much better and makes it easier for customers to use our services. They don't have to waste time calling the club. In addition, after implementing the BookGame app, our revenue from billiards has increased. That is why I rely on this booking system for everyone.

BookGame implementation at  The Stage club 20% more bookings

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Hotel Fabryka Wełny – wygoda dla klientów, wyższa jakość zarządzania rezerwacjami dla managementu

BookGame en el Fabryka Wełny: comodidad para los clientes, mayor calidad en la gestión de reservas para la administración.

Hotel Fabryka Wełny - facilité pour les clients, gestion des réservations de meilleure qualité pour la direction.

Hotel Fabryka Welny - Komfort für die Kunden, höhere Qualität der Buchungsverwaltung für das Management

<p>&nbsp;</p><h4>The Fabryka Wełny Hotel &amp; SPA is a stylish and modern facility built on the &nbsp;former industrial complex site in Łódź.</h4><p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:52.05%;"><col style="width:47.95%;"></colgroup><tbody><tr><td>Its industrial design combined with the highest standard of service attracts a wide range of customers - especially business ones.</td><td>Bowling is among many attractions of the Fabryka Wełny. The facility offers 3 professional lanes. They are available to both hotel guests and external customers. BookGame provides the game booking system.</td></tr></tbody></table></figure><p>&nbsp;</p>

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The needs analysis showed that the greatest challenges and expectations of Fabryka Wełny management were related to:

<p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:55.4%;"><col style="width:44.6%;"></colgroup><tbody><tr><td><ul><li><strong>convenience of taking bookings</strong> - there was a lack of a transparent, unified system that allowed, among other things, the rapid addition of new orders, their postponement;</li><li><strong>the hassle of searching for available play dates</strong> - staff had to spend a lot of time to find available play dates, which translated into inefficient work and impatient customers;</li></ul></td><td><ul><li><strong>lack of control over bookings</strong> - it was difficult for managers to assess, for example, the intensity of guest visits in order to make appropriate business decisions on this basis;</li><li><strong>uncertainty as to whether bookings were fulfilled</strong> - many were cancelled at the last minute (or customers simply did not turn up); as a result, track potential was not optimally utilised.</li></ul></td></tr></tbody></table></figure><p>&nbsp;</p><p>Our team prepared a solution to face all these difficulties.</p>

In response to the Fabryka Wełny's expectations, we implemented the BookGame app. It is used to handle all bowling bookings - both those made by customers themselves and those taken by staff by telephone and in person.

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<h3><strong>What did we do?</strong></h3><p>&nbsp;</p><p>The BookGame system is available directly on the <a href="https://www.fabrykawelny.pl/rekreacja/kregielnia">Fabryka Wełny Hotel website - a link to it is provided from the tab</a>.&nbsp;<br>&nbsp;</p><p>In the system, the customer can independently:</p><p>&nbsp;</p><ol><li>select the lane they want to play on,</li><li>match the date of the game and its duration (the minimum playing time is 60 minutes; records are kept with an accuracy of 30 minutes);</li><li>pay for the bowling online.</li></ol><p>&nbsp;</p><p>The system is also used by hotel staff and management. The app gives them the ability to easily manage bookings and access analytical data.</p>

<p>&nbsp;</p><h3><strong>BookGame app at the Fabryka Wełny- a solution that has increased the bowling's profit potential</strong></h3><p>The implementation of the BookGame booking system has facilitated the Fabryka Wełny team's work and helped to strengthen the bowling alley's sales potential. Here are the key benefits that the facility has achieved.</p><p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:50.54%;"><col style="width:49.46%;"></colgroup><tbody><tr><td><p><strong>Reports and statistics to help make sound business decisions</strong></p><p>With BookGame, Fabryka Wełny's managers can keep track of statistics - for example, on the bowling alley's occupancy rate on particular days, the value of bookings or new and returning customers. This enables them to tailor their offer more precisely to the needs of their guests and make better marketing and organisational decisions.</p><p>&nbsp;</p><p><strong>Opportunity to increase revenue per customer</strong></p><p>Because customers pay for their bookings in advance, they feel freer to incur additional expenses on site. This translates, for example, into greater sales potential at the bar or in the hotel restaurant.</p><p>&nbsp;</p><p><strong>Online payment = guaranteed booking processing</strong></p><p>BookGame allows customers to pay for their bookings in advance. This, in a way, obliges them to make their visit. As a result, the number of cancellations or missed appointments dropped. As a result, the bowling alley does not face a major lost revenue issues.</p></td><td><p><strong>Greater convenience in taking bookings for employees</strong></p><p>The system partially relieves staff of taking bookings - most customers have started making them online. Once the bowling team has signed up a customer - whether by phone or in person - it is much easier. BookGame allows:</p><p>&nbsp;</p><ul><li>quickly find and set free play dates - the information is presented in a very clear format;</li><li>manage bookings efficiently - add, cancel or move them.</li></ul><p>This has a positive impact on the optimisation of working hours and the quality of guest service.</p><p>&nbsp;</p><p>&nbsp;</p></td></tr></tbody></table></figure>

This allows us to increase turnover from this service and become a more attractive partner for customers. It is a transparent tool that is useful from the perspective of visitors as well as employees and management.

Thanks to BookGame, we have systematised bookings at the bowling alley.

Hotel Fabryka Wełny - convenience for customers, higher quality booking management for management

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Kieleckie Centrum Bilardowe – system rezerwacji online na miarę profesjonalnego klubu

BookGame en el Centro de Billar de Kielce - un sistema de reservas en línea adaptado a las necesidades de un club profesional

BookGame au Centre de billard de Kielce - un système de réservation en ligne adapté aux besoins d'un club professionnel.

Billardzentrum Kielce - ein Online-Buchungssystem, das auf die Bedürfnisse eines professionellen Clubs zugeschnitten ist

<p>&nbsp;</p><h4>The Kielce Billiard Centre has been operating since 2006. This is the largest venue of its kind in Kielce, associating Polish, European and World Champions. Its biggest attraction are, of course, the professional pool tables - the club offers seven of them.</h4><p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:50.97%;"><col style="width:49.03%;"></colgroup><tbody><tr><td>In addition, the facility has arcade games (darts, table football) and 2 screens for watching sports games. This is complemented by a well-equipped bar and a summer garden.</td><td>Due to the great interest in billiards at the Centre, it was difficult for the venue staff to take bookings manually. Therefore, the club decided to implement BookGame.</td></tr></tbody></table></figure><p>&nbsp;</p>

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The greatest challenges of the Kielce club were:

<p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:53.51%;"><col style="width:46.49%;"></colgroup><tbody><tr><td><ul><li><strong>unfulfilled bookings</strong> - customers were cancelling at the last minute or simply didn't show up;.</li><li><strong>lack of control over bookings</strong> - it was difficult, for example, to determine precisely when the club had the highest occupancy. As a result, the management did not have full data to make the right organisational and business decisions;</li></ul></td><td><ul><li>limited accessibility to the booking system for customers - they could only sign up to play during the venue's opening hours.</li></ul></td></tr></tbody></table></figure><p>&nbsp;</p>

<p>&nbsp;</p><ul><li>making it easier for customers to make a billiards booking;</li><li>"sealing" the booking system - so as to reduce problems with unreliable customers;</li><li>providing a clear and intuitive tool - one that is easy to use for the club's team as well as its customers.</li></ul>

upon the implementation of the app at the Kielce Billiard Centre, on:

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<h3><strong>BookGame = billiard bookings under full control</strong></h3><p>&nbsp;</p><p>The system currently used by the Kielce Billiard Centre is the answer to all previous challenges.&nbsp;</p><p>&nbsp;</p><h3><strong>What did we do?</strong></h3><p>&nbsp;</p><p>We have launched an easy-to-use billiard table booking system. It is accessible via a web browser. It can be used both on a computer and a mobile phone. The club links to the BookGame app on its <a href="https://www.facebook.com/bilardkielce/">social media</a>, among others. The system allows the client to:</p><p>&nbsp;</p><ol><li>selecting the play table;</li><li>determination of the playing time (min. 60 minutes, thereafter billing every 30 minutes);</li><li>quickly finding a free table on the day needed;</li><li>online payment for the game - as part of a secure online payment system.</li></ol><p>&nbsp;</p><p>Club employees and management can track reservations on an ongoing basis, edit them (e.g. add new ones when the client reports via another channel), and manage the premises' operation according to occupancy.</p>

<p>&nbsp;</p><p>&nbsp;</p><h3><strong>Implementation of BookGame app = improved booking experience</strong></h3><p>The introduction of the BookGame system has been well received by both the venue's customers and its team. Here are the main results that this step has brought.</p><p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:45.61%;"><col style="width:54.39%;"></colgroup><tbody><tr><td><p><strong>Better control of the club occupancy</strong></p><p>The Kielce Billiard Centre team can track the interest in reservations for individual days on an ongoing basis, as well as analyze historical data. This greatly facilitates the planning of work - so as to ensure adequate resources for the time of higher attendance in the premises.</p><p>&nbsp;</p><p><strong>Automatic feedback from customers after a visit</strong></p><p>BookGame also helps to collect feedback from customers. Everyone is asked to complete a short questionnaire at the end of the visit. The data obtained in this way allows to better adjust the club's offer to meet the expectations of guests even more.</p></td><td><p><strong>Higher levels of guest satisfaction</strong></p><p>Customers like to use the online booking system because it is available at any time and allows them to book a game within a few minutes. Guests also receive text message notifications of upcoming bookings. As a result, they don't forget their club visit and the venue doesn't lose revenue.</p><p>&nbsp;</p><p><strong>Reducing problems with unreliable customers</strong></p><p>BookGame allows for payment for booking online. Paying for the game in advance is a great motivator to come into &nbsp;the venue at the scheduled time. Therefore, cancellations are less frequent and the Centre does not lose billiards revenue.<br>The system also provides the opportunity to identify new, returning and unreliable customers - this makes it easier to deal with them.</p></td></tr></tbody></table></figure>

BookGame is a solution suitable for a professional billiards club.

Kielce Billiards Centre- an online booking system tailored to the needs of a professional club

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Wdrożenie BookGame w kręgielni Bowler – wygoda dla klientów, lepsza kontrola nad rezerwacjami

Implantación de BookGame en la bolera Bowler: comodidad para los clientes y mejor control de las reservas.

Mise en œuvre de BookGame au bowling Bowler - facilité pour les clients, meilleur contrôle des réservations.

BookGame-Implementierung auf der Bowler-Bowlingbahn - Komfort für Kunden, bessere Kontrolle über Buchungen

<p>&nbsp;</p><h4>Bowler is a bowling alley in Nowogard - one of the most popular places in the area.&nbsp;</h4><h4>Customers are attracted here by:</h4><p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:58.64%;"><col style="width:41.36%;"></colgroup><tbody><tr><td><ul><li>four professional bowling lanes,</li><li>two 9 FT billiard tables,</li><li>a space to play darts.</li></ul></td><td>The club also offers tasty food, a wide selection of spirits and, above all, a friendly atmosphere. This is why it is very popular, especially in the evenings and at weekends. The high guest turnout meant that the venue needed a comprehensive booking system. For this reason, Bowler decided to implement the BookGame app.</td></tr></tbody></table></figure><p>&nbsp;</p><p>&nbsp;</p>

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The growing popularity of the Bowler has made it increasingly difficult to manage the booking of pool tables, bowling lanes and tables by traditional methods. The following have become key challenges:

<p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:51.79%;"><col style="width:48.21%;"></colgroup><tbody><tr><td><ul><li>the conscious management of the club - so that resources are aligned to the anticipated occupancy;</li><li>the way bookings were taken - their recording by bowling alley staff was inefficient and cumbersome, including for customers;</li></ul></td><td><ul><li>problems with unreliable customers - their unfulfilled bookings meant that planned revenue was lost;</li><li>accounting for the charge for bowling shoes - it was difficult to add this to the cost of the booking.</li></ul></td></tr></tbody></table></figure><p>&nbsp;</p><p><strong>The BookGame system has helped to address all these issues.</strong></p><p>&nbsp;</p>

<p><strong>Our objectives were to:</strong></p><p>&nbsp;</p><ul><li>create a transparent booking system - accessible to customers as well as to staff and management;</li><li>make it easier for the Bowler's team to identify customers (including unreliable ones) - and, as a result, reduce problems with unfulfilled bookings;</li><li>provide transparent access to current booking information.</li></ul>

In collaboration with the Bowler's management, we adapted the BookGame system to the venue's needs.

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<p>&nbsp;</p><h3><strong>What did we do?</strong></h3><p>&nbsp;</p><p>The BookGame booking system has covered a wide range of bowling services at Bowler. Using it, customers can book:</p><p>&nbsp;</p><ol><li>a bowling game,</li><li>a billiard table,</li><li>a table for more people (8-15).</li></ol><p>&nbsp;</p><p><a href="https://bowler.pl/rezerwacje">The system</a> &nbsp;allows them to choose the start time of their booking, as well as the number of lanes or tables they need. In addition, when booking bowling, they immediately see the charge added for their playing shoes.</p><p>&nbsp;</p><h3><strong>The app benefits both Bowler's guests and:</strong></h3><ul><li>staff, who save time taking bookings and can concentrate on other duties;</li><li>management, who have the opportunity to optimise the club's resources in line with anticipated occupancy.</li></ul><p>&nbsp;</p>

<p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:49.86%;"><col style="width:50.14%;"></colgroup><tbody><tr><td><p><strong>BookGame at the Bowler - making the venue work even better</strong></p><p>The managers of the Novogard bowling alley confirm: BookGame has proven itself at the premises, and the implementation of this app has translated into tangible benefits.</p><p>&nbsp;</p><p><strong>Easy identification of customers - new, returning and unreliable</strong></p><p>The system gives Bowler's team and management an overview of customer statistics and allows them to manage their bookings. It also provides the opportunity to deal appropriately with unreliable guests - those who, for example, have booked a table or lane to play but have not turned up.</p><p>&nbsp;</p><p><strong>Easier control of occupancy in the club</strong></p><p>The data from the BookGame system allows management to check the current occupancy rate and forecast the number of guests in the future. This translates into better management of the club's resources and, ultimately, into cost optimisation.</p></td><td><p><strong>The convenience of booking attractions for customers</strong></p><p>Customers of the club, both regular and new, can conveniently book key Bowler services online. The need to make a phone call to the staff or visit the venue in person has been replaced by a few clicks. Once a booking is made, they receive a confirmation message.</p><p>&nbsp;</p><p><strong>Simple billing for bowling shoes</strong></p><p>The system automatically adds the amount for the rental of bowling shoes to the booking fee. In this way, the customers know immediately how much they will pay and for what, and the staff avoid explaining the additional expense.</p><p>&nbsp;</p><p><strong>Increase in profits</strong></p><p>The system automatically adds the amount for the rental of bowling shoes to the booking fee. In this way, the customers know immediately how much they will pay and for what, and the staff avoid explaining the additional expense.</p></td></tr></tbody></table></figure>

Thanks to the app, our customers have easier access to our services, and we can control and forecast occupancy more effectively. As a result, we have optimised costs and are achieving higher sales of our flagship services. We recommend it!

BookGame was a hit!

Bowler bowling alley - convenience for customers, better control over bookings

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Porter Club – koniec z odwoływaniem rezerwacji na ostatnią chwilę

BookGame en Porter Club: se acabaron las cancelaciones de última hora

BookGame au Porter Club - plus d'annulations de dernière minute

Porter Club - keine Stornierungen in letzter Minute mehr

<p>&nbsp;</p><h4>Porter Club is a cult venue for billiards fans in and around Czestochowa. The local is the largest in the region and offers the most professional playing conditions</h4><p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:51.08%;"><col style="width:48.92%;"></colgroup><tbody><tr><td>Guests here enjoy as many as 10 pool billiard tables and a 12-foot snooker table. Numerous billiard tournaments are organised at Porter - including the Eliminations of the Polish Amateur Championships.<br>In addition to billiards, darts, board games, and table football await Porter Club guests. It goes hand in hand with an extensive menu of great drinks, pizzas and unusual snacks.</td><td>For this reason, the club is constantly popular and, as a result, visits to the club and pool games are subject to reservation.<br>To help the Porter Club team deal with the challenges in this area, we implemented the BookGame app.</td></tr></tbody></table></figure><p>&nbsp;</p>

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The biggest challenges the Porter Club faced were:

<p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:51.36%;"><col style="width:48.64%;"></colgroup><tbody><tr><td><ul><li>the frequent 'last minute' cancellation of table bookings by customers - <strong>which translated into lost profit potential</strong>;</li><li>problems with billing for table bookings - the venue often had cash shorts, <strong>resulting in the need to reduce staff contact with cash;</strong></li></ul></td><td><ul><li><strong>a high number of phone calls</strong> requesting table bookings - as a result, it was difficult for staff to concentrate on other duties.</li></ul></td></tr></tbody></table></figure><p>&nbsp;</p><p><strong>Implementing the BookGame app proved to be the solution to help deal with them.</strong></p>

<p>&nbsp;</p><h3><strong>What did we do?</strong></h3><p>&nbsp;</p><p>We tailored the BookGame booking system to the specific operation of the Porter Club. As a result, guests gained the ability to:</p><p>&nbsp;</p><ol><li>book game tables, as well as tables (from 4 to 30 people) and a dart board;</li><li>choose their booking times;</li><li>specify where they will spend their time - the system allows them to select the room, as well as the number of the table or game table; everything has been clearly described in a graphic diagram so that customers have no doubts.</li></ol><p>&nbsp;</p><p>Booking is made<strong> via the venue's website </strong>- from there, customers are redirected to BookGame.<br>What is essential is that <strong>the system allows for online payment.</strong> Thus, the booking is paid in advance conveniently and safely, without the need to hand over cash.</p>

<p>&nbsp;</p><h3><strong>BookGame = more secure billiards revenue for Porter Club and more efficient payment processing</strong></h3><p>The BookGame system has made it easier for the Porter club in Czestochowa to manage bookings - both gaming and pub tables. This has translated into significant benefits for the pub.</p><p>&nbsp;</p><figure class="table" style="width:100%;"><table class="ck-table-resized"><colgroup><col style="width:53.56%;"><col style="width:46.44%;"></colgroup><tbody><tr><td><p><strong>Fewer booking calls</strong></p><p>The online booking of gaming tables and tables has made the Porter Club team's job easier. Previously, staff were constantly receiving phone calls asking about billiards. With the vast majority of customers now using the online system, bartenders have been relieved of the burden and can perform their day-to-day duties better.</p><p>&nbsp;</p><p><strong>Greater security for taking bookings thanks to online payment</strong></p><p>The system allows payment for the game to be settled online. This provides greater security for the club, ensuring that the booking is processed. It also benefits the customer, who is guaranteed the availability of playing space and does not have to stress about paying on the spot.</p></td><td><p><strong>Increased booking comfort for customers</strong></p><p>Guests of the venue can make a booking at any time of the day. They are not limited by the club's operating hours or that Porter's phone number is busy. The booking system is simple and intuitive and reminds them of their game plans - via SMS.</p><p>&nbsp;</p><p><strong>Reduction in last-minute cancellations</strong></p><p>Customers who book tables receive an SMS notification of their booking. This ensures that they do not forget their plans for the afternoon and evening, and the club does not face the problem of lost profit.</p><p>&nbsp;</p><p><strong>Better control of game profits</strong></p><p>Reducing cash payments for playing on the bar has reduced the problem of shortages at the cash register. In addition, with less contact with money, the team works more smoothly and does not have to worry about accidental billing mistakes.</p></td></tr></tbody></table></figure>

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